Terms of Service

Returns & Exchanges

If you are not satisfied with your order, you are welcome to return or exchange your item(s) for a refund within 30 days from when your order was placed and your item(s) must be received by us within 30 days of the original ship date. To return an item please email us at lifeboat@oneboatszn.com with your order number, full name, and the reason for the return.

All returned item(s) must be unworn, unwashed, have zero odor of any kind, and be returned in its original condition. We fully inspect every item we receive. If you return an item that has been worn, washed, etc. we will donate it to a local organization and you will not receive a refund for the item(s). You are also responsible for the shipping cost of the returned item(s) and the item(s) you are exchanging them for.

If any item(s) have a quality defect that is verified by us then we will send a replacement or issue a refund for the item(s).

We are not responsible for returned items that are lost with a carrier and not physically received by us.

All credits for returns will be applied directly to the original form of payment. If a prepaid gift card was used to place your order and a return was processed, the funds will be returned to the prepaid gift card. Refunds are processed back to your original form of payment regardless of what was used. If you no longer have the prepaid gift card or the card has expired, you will need to contact the card provider for options.

Shipping Refund Policy

We operate independently of all shipping carriers and cannot be held responsible for their actions. We will not accept returns or be issuing refunds for shipping costs due to later than expected deliveries.

Hats Return and Exchange Policy

Due to the nature of the items, all sales are final on hats and headwear. We do not offer returns or exchanges on any of our headwear.

Sale/Clearance and Free Item(s) Return and Exchange Policy

All sales are final on Sale/Clearance item(s). Free gifts and item(s) included with orders may not be returned for store credit or cash. 

When will my refund be processed? 

We process returns within 5 to 7 business days of receiving the item(s). During periods of large volume this may take a few extra days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded.

Why is my tracking number showing my package as delivered when it isn't?

Our shipping carriers act 100% independent of us and sometimes make mistakes. If this happens wait three full business days to see if your package arrives. If your package does not arrive after the third day, please see the next section below. 

My package is lost or stolen

Please know that we are not responsible for packages that are lost or stolen while in transit or after being delivered. We provide tracking information that allows you to track your package and verify delivery. If you still have not received your package after three business days please contact our customer service team at lifeboat@oneboatszn.com.